Are there any age restrictions at the hotel?
When making a reservation a minimum age of 18 years applies for all staying guests. A minor must always be in the company of a parent or guardian aged over 18 years.
Can I smoke in the hotel?
No, smoking in the hotel is not allowed. All rooms are equipped with a smoke detector. Those who do smoke inside can expect a fine of € 150, -. Smoking is allowed outside the hotels.
Are pets allowed?
A small dog is allowed for a fee of €25. When booking, please indicate that you are taking your dog with you. All other pets are not allowed.
Can I bring my own food and drinks to the hotel room?
You can bring your own food and drinks to the hotel room. There are also vending machines in the hallway with various snacks and drinks.
I forgot something. What should I do?
All items found at Inntel Hotels Amsterdam Centre are kept at https://ilost.co/. If you can’t find your item, please contact our reception team.
Can I buy a voucher from Inntel Hotels?
It is possible to buy a voucher from Inntel Hotels and put an amount of your choice on it.
I have a voucher. How can I make a reservation?
For making a reservation with a voucher, please contact the reservation department by telephone: +31 20 530 1818. They are happy to help you.
Are there house rules?
The hotel’s house rules can be found here.
What kind of rules apply due to COVID-19?
In the hotel, the rules of the government are followed. Currently, there are no active COVID-19 rules.
Does the hotel have an elevator?
Yes, each floor can be reached by elevator.
What facilities does the hotel have?
The hotel has a wellness centre with Turkish steam bath, Finnish sauna and Life Fitness gym. Inntel Hotels Amsterdam Centre also has elevators, a bar and offers room service from our neighbours Restaurant Humphrey’s. In the more luxurious rooms you find the iconic round whirlpool and/or sauna.
Is there a spa in the hotel? What facilities does the spa have? What are the opening hours? Is swimwear required?
In the wellness centre of Inntel Hotels Amsterdam Centre you can use a Turkish steam bath, Finnish sauna and Life Fitness gym.
Monday to Sunday: 07.00 AM – 22.00 PM.
Wearing swimwear is not allowed for hygienic reasons.
Do you offer massages? How do I make a reservation?
No, Inntel Hotels Amsterdam Centre does not offer massage treatments.
Does the hotel have a fitness room? What type of equipment does the hotel offer? What are the opening hours?
The hotel has a Life Fitness gym with a treadmill, step trainer, an indoor cycle and weight bench.
Monday to Sunday: 07.00 AM – 22.00 PM.
Does the hotel have a bar and restaurant?
The hotel has a bar. Because of our location in the centre of Amsterdam, you find various restaurants nearby. In collaboration with Restaurant Humphrey’s, we offer room service.
Does the hotel have Meetings & Events facilities?
The hotel does not have its own Meetings & Events facilities. Visit https://www.inntelhotelsamsterdamcentre.nl/en/meetings-events/ for the possibilities.
Does the hotel have a garden or terrace?
There are several restaurants and bars in the area that have a garden or terrace.
What services does the hotel offer?
The hotel has free Wi-Fi, room service, wake-up service and laundry service.
Does the hotel have a business centre or a print service?
There is a computer available in the hotel for hotel guests. There is also free Wi-Fi and all rooms have a desk. The reception team can print on request.
Does the hotel have a concierge?
The hotel has a concierge. The reception team is also ready to help you and make the most out of your visit to Amsterdam.
Can the hotel arrange a babysitter?
The hotel can’t arrange a babysitter.
Is there a laundry service available?
The hotel offers laundry services. Ask the reception team about the possibilities.
What can the hotel offer for birthdays and other special occasions?
Let the reservation department know that you have something to celebrate and they will be happy to inform you about the various possibilities. You can reach them via +31 20 530 1818 or email@example.com.
Arrival & Departure
At what time can I check-in?
Check-in at Inntel Hotels Amsterdam Centre is possible from 15:00 PM.
At what time can I check-out?
Check-out is before 11:00 AM.
Is it possible to check-in earlier?
If the room is already available on arrival, you can check-in earlier. If the room is not available yet, you can leave the luggage and check-in at a later time.
Is a late check-out possible?
A request for a late check-out can be made at the reception desk on the day of departure. They can let you know if availability allows this.
What are the costs for a late check-out?
The costs are €10,- for a late check-out until 13:00 PM/ €20 until 14:00 PM/ €30 until 15:00 PM/ €40 until 16:00 PM/ €50 until 17:00 PM and €60 until 18:00 PM.
Is it possible to check-in late in the evening?
A late check-in is possible. Please inform the hotel of your expected time of arrival.
Can I leave my luggage after check-out?
It’s possible to leave your luggage at the reception, so you can enjoy the city.
Rooms & Suites
I would like to stay for a longer period of time. Can I request a longstay room?
If you are interested in a longstay room, please contact the reservation department. They are happy to inform you about the various possibilities and costs. You can reach them via +31 20 530 1818 or firstname.lastname@example.org.
I would like a room on a top floor. Is this possible?
Based on the availability, a room on the top floor can be requested via the reservation department (+31 20 530 1818 or email@example.com). This is always a request and cannot be guaranteed.
Which rooms have a whirlpool?
The rooms in the hotel equipped with a whirlpool are: the Spa room, the Wellness room, the Suite and the Monumental Suite.
Does the hotel have family rooms?
The hotel doesn’t have family rooms. However, there are rooms with a connecting door, so that family members are nearby. This can only be booked through the reservation department.
Does the hotel have disabled access rooms?
No, the hotel doesn’t have disabled access rooms.
Do the hotel rooms have king-size beds?
There are various bed sizes depending on the room type, so everyone can book a bed to his or her preference. Check out the Rooms & Suites page for more information.
Do the rooms have coffee and tea facilities?
The rooms have coffee and tea facilities.
Do the hotel rooms have a separate shower next to the bath?
All rooms have a walk-in shower. The more luxurious room types are equipped with a whirlpool.
Is the safe in the rooms of the hotel big enough for a laptop?
The size of the safe is based on the size of an average laptop.
Are there any rooms with a separate sleeping area?
There are no rooms with a separate sleeping area. The suites do have a sofa in the room and some have a sitting area as well.
Does the hotel have a good free WI-FI connection in the rooms?
The hotel has a free stable WI-FI connection throughout the hotel and the rooms.
Does the hotel have non-smoking rooms?
Smoking is not allowed in any room.
What is the difference between a double and a twin room?
A double room is equipped with a king-size bed and a twin room with two single beds.
Are taxes included in the room rate?
Please check the reservation details of your bookings. For bookings via the Inntel Hotels website, the tourist tax is exclusive.
Are there any rooms with a kitchen?
It depends on what kind of allergy you have. The hotel can provide an anti-allergy duvet and pillows. Please contact the reservation department.
Are the rooms suitable for guests with allergies?
The housekeeping team has high hygiene protocols and does its utmost to deliver the hotel rooms as clean as possible. If you have an allergy, please let the hotel know.
Does the hotel have baby cots?
Inntel Hotels Amsterdam Centre has a few baby cots. Please contact the reservation department. You can reach them via +31 20 530 1818 or firstname.lastname@example.org.
Can children stay in the room for free?
Charges may apply depending on the age of the child.
Can an extra bed be placed in the room?
An extra bed is possible for children up to 12 years. Please contact the reservation department for the possibilities and costs via +31 20 530 1818 or email@example.com.
Do the rooms have an iron and ironing board?
Various room types are equipped with an iron and ironing board. If your room does not have one, please contact the reception. The team will bring one to your room.
Are the rooms air conditioned?
Yes, the rooms are air conditioned.
Restaurant & Bar
What are the breakfast hours?
Breakfast is served from Monday to Friday from 07:00 AM – 10:00 AM. On weekends, from 07:00 AM – 11:00 AM.
What kind of breakfast is served?
The hotel serves an international breakfast buffet with bubbles including orange juice, warm rolls and various spreads.
Do you have allergies?
Please inform our reservations team about this before your stay.
Is it possible to have breakfast in your room?
Breakfast in your room is possible for a room service charge of €7.50 in addition to the breakfast costs.
What kind of dishes does the restaurant serve?
The hotel does not have its own restaurant. The reception team will be happy to help you with restaurant recommendations.
Is there a bar that is open after midnight?
Bar Mokum is open from 17:00 PM – 00:00 AM.
Does the hotel provide room service?
The hotel offers room service. Our reception team is happy to bring a menu to your room upon request. The room service costs are €7.50 in addition to the costs for your order.
Can I buy public transport tickets at the concierge or reception?
Public transport tickets can be purchased in the bus, tram, at metro stops or via https://en.gvb.nl/.
Can I park at the hotel and what are the costs?
You can park at a reduced rate at Q-Park Nieuwendijk for €27,50 or at Amsterdam Central for €30 per 24 hours. Book your tickets via:
Parking Inntel Hotels Amsterdam Centre (q-park.nl)
You can also park your car at P+R Sloterdijk, located next to the Amsterdam Sloterdijk train station. The parking fee is € 8,- per 24 hours and includes free public transport tickets (for max. 5 persons). Please note that the € 8,- rate is valid for a maximum of 96 continuous hours (4 days). After 96 hours a higher rate applies.
Are there charging points for electric cars at the hotel?
Most public car parks have charging points for electric cars. Check the Q-park website for the most up-to-date information.
Is the hotel easy to reach by public transport?
Yes, the hotel is within walking distance of Amsterdam Central Station. You can also take the tram (2, 7, 12, 13 or 17) to Nieuwezijds Kolk.
Does the hotel have a transfer service?
Inntel Hotels does not have a transfer service. However, the hotel can call a taxi to take you to your desired location.
Are there taxis available at the hotel?
The front desk or concierge can assist with taxi arrangements.
Can I rent a bike at the hotel?
Yes, that is possible. For more information we are happy to help you at the front desk.
Where can I park my bike?
This is possible at the hotel in consultation and at your own risk. Please submit a request for your stay to the reservation department.
Is the hotel located in a good and safe area?
Yes, the hotel is right in the centre of Amsterdam with a police station around the corner.
Is the location of the hotel convenient for sightseeing and excursions?
Yes, the hotel is located in the centre of Amsterdam within walking distance of sights and excursion possibilities.
Is the hotel near the centre?
Inntel Hotels Amsterdam Centre is located in the centre of Amsterdam at the Nieuwendijk shopping street and within walking distance from Dam Square and Amsterdam Central Station.
Reservations & Payment
I don’t have a credit card. How can I make a reservation?
Please contact the reservation department, they can make a reservation for you by phone or e-mail. After making a reservation, they send you a payment link. The reservation department can be reached via +31 20 530 1818 or firstname.lastname@example.org.
I received a payment link. What is a payment link? And how does it work?
Via a payment link you can securely make the payment to the hotel online. You will receive the link by e-mail. If you click on the link, you will be automatically redirected to your bank. Here you can log in and agree to the payment. After we have received the payment, your reservation is guaranteed.
Is a deposit or prepayment required?
Check your reservation details or contact the reservation department for more information. You can reach them via +31 20 530 1818 or email@example.com.
How long does it take until I receive my deposit back on my credit card?
The deposit will be refunded during check-out, or if an authorization has been made, it will be released during check-out. It depends on your bank, how long it takes until you receive the deposit.
Can I receive an invoice?
Yes, please inform the reception team and they will prepare an invoice for you.
I have booked an overnight stay on another website and I would like to change/cancel my reservation. How do I change/cancel my reservation?
Reservations placed on another website can be changed via the travel agent itself. They are happy to help you.
I have booked a non-refundable room. Can I still change or cancel?
By choosing this special rate with restrictions, you have agreed to the condition that this reservation can’t be changed. Unfortunately, the hotel can’t make an exception.