FAQs

Parking and public transport

• Does the hotel have its own car park?
• Where can I park my car?
• What are the opening hours of the car park?
• What are the costs of Q-Park De Kolk car park?
• Do I need to make a reservation for the car park?
• Is there a shuttle service from Schiphol Airport to the hotel?
• What are the costs of the shuttle service?
• Can I use the shuttle service for my trip back to Schiphol Airport?
• Can I take a taxi from Schiphol Airport to the hotel?
• What are the costs for a taxi ride from Schiphol Airport to the hotel?
• Can I take a train between Schiphol Airport and the hotel?
• Do the trains also ride during the night?
• How do I get to the hotel by public transport?
• Is the hotel located in the city centre?

Check-in & check-out

• What is the check-in time?
• Can I check-in at an earlier time?
• What is the check-out time?
• Can I check-out at a later time?
• Can I leave my luggage at the hotel?
• Can I park my car in front of the hotel to unload my luggage?

Shops and attractions

• Which museums do you recommend when I visit Amsterdam?
• Which attractions do you recommend when I visit Amsterdam?
• What are the opening hours of the shops in Amsterdam?
• What do you recommend for an evening or night out in Amsterdam?
• Can you make a reservation for a restaurant?
• Can you recommend me a restaurant?
• Can I also make excursions and trips outside Amsterdam?

Hotel facilities

• Is there an internet connection in the hotel and what does it cost?
• Does the hotel have its own fitness centre?
• What are the costs of the fitness centre?
• What facilities does the fitness centre offer?
• Can I use breakfast in my room?
• Does the hotel offer room service?
• Does the hotel have its own restaurant?
• Does the hotel offer express check-out?
• Can I smoke in the hotel?
• Can you arrange a babysitter for me?

Opening hours

• Is the reception open 24 hours a day?
• What are the opening hours of the fitness centre?
• What are the opening hours of the breakfast restaurant?
• What are the opening hours of the bar lounge?

Reservations

• Why is my room rate different compared to my previous reservation?
• Why do I have to give my credit card details when I want to make a reservation?
• Do I have to pay immediately when I give my credit card details for a reservation?
• I haven't paid yet, but I see that the hotel has made an authorization on my credit card. What does this mean?

Miscellaneous

• How many persons are allowed in one room?

Parking and public transport

Does the hotel have its own car park?
No, the hotel doesn't have its own car park. We advise you to park your car opposite of the hotel at Q-Park De Kolk, an underground car park. As a guest of our hotel, you'll get a 25% discount. Back to top

Where can I park my car?
You can park your car at Q-Park De Kolk. This is an underground car park located at the Nieuwezijds Voorburgwal, opposite to the hotel. As a guest of our hotel, you'll receive a 25% discount. Visit Q-Park.nl for more information.

You can also park your car at P+R Sloterdijk, located next to the Amsterdam Sloterdijk train station. The parking fee is € 8,- per 24 hours. The parking fee includes free public transport tickets (for max. 5 persons), so you can travel to the city center and back to the car park at no extra cost.

The P+R car parks can be found by following the P+R signs on the A1, A2 and A10 highways. Please note that the € 8,- rate is valid for a maximum of 96 continuous hours (4 days). After 96 hours a higher rate applies. Read more about the P+R rules. Back to top

What are the opening hours of the car park?
Q-Park De Kolk and P+R Sloterdijk are open 24 hours a day. Back to top

What are the costs of Q-Park De Kolk car park?
The parking fee for 52 minutes or a part of it is € 4,-. The maximum fee for 24 hours is € 50,- without the discount.

As a guest of our hotel, you'll receive a 25% discount on the rates of Q-Park De Kolk. Discount cards are available at the reception of our hotel. To get the discount, please don't use your credit card when entering the car park, but take a ticket at the ticket vending machine.

Your ticket and the discount card grant you a 25% discount when you pay and leave the car park. Back to top

Do I need to make a reservation for the car park?
Although it's not possible to make a reservation, you don't have to worry about a parking spot because Q-Park De Kolk is one of Amsterdam's largest car parks. At peak times, the queue time won't be longer than 15 minutes. Back to top

Is there a shuttle service from Schiphol Airport to the hotel?
Yes, the Connexxion Schiphol Hotel Shuttle rides from 06:00 until 21:00 hours between Schiphol and various hotels in Amsterdam, including our hotel. Every 10 minutes a shuttle will depart at Schiphol from halt/stop A7. The rides takes about 40 minutes. Back to top

What are the costs of the shuttle service?
A one way ticket is € 13,50 and a return ticket is € 22,00. Tickets are available at our hotel, the Tourist information (VVV) and at the Connexxion desk on Schiphol Plaza near Arrivals hall 4. Please visit Airportshuttle.nl for more information. Back to top

Can I use the shuttle service for my trip back to Schiphol Airport?
Yes. Please make a reservation for your return trip to Schiphol Airport at least 2 hours before departure. Our reception will be happy to help you with making a reservation. Back to top

Can I take a taxi from Schiphol Airport to the hotel?
Outside the arrivals hall at Schiphol there is a taxi parking where you can take your taxi. A taxi ride between Schiphol and our hotel takes about 25 to 30 minutes. We advise you to use the Schipholtaxi. Back to top

What are the costs for a taxi ride from Schiphol Airport to the hotel?
The average fare for a ride between Schiphol and our hotel is about € 45,-. Back to top

Can I take a train between Schiphol Airport and the hotel?
Yes, of course. The train connection between Schiphol and Amsterdam Central Station is very good: a train departs every 15 minutes. The journey takes you about 20 minutes and a single 2nd class ticket costs € 3,70.

Please note that the OV chip card is the only valid travel pass for public transport in the Netherlands. You can buy a OV chip card at Schiphol and numerous train stations. Back to top

Do the trains also ride during the night?
Yes, during the night there is a modified time table. Between 01:00 and 05:00 a train departs every hour. Please visit NS.nl for more information and a journey planner. Back to top

How do I get to the hotel by public transport?
Travel to Amsterdam Central station. Take tram line 1, 2, 5, 17 or 13 and take the Nieuwezijds Kolk stop. Walk to the Kolk Square and you will see our hotel on your right hand side. Back to top

Is the hotel located in the city centre?
Yes, the hotel is located in the heart of the city between Amsterdam Central station and the Dam Square. Besides that, all popular attractions are located only a short walk or tram trip from the hotel. Back to top

Check-in & check-out

What is the check-in time?
The check-in time is 15:00 hours. It's possible to leave your luggage at the hotel in the morning, if you want to discover the neighbourhood or the city for instance. Back to top

Can I check-in at an earlier time?
Yes. If you arrive earlier and there is a room available for you, you can check-in immediately. Back to top

What is the check-out time?
You can stay at your room until 12:00 hours. Back to top

Can I check-out at a later time?
Yes, you can check-out at 15:00 hours for an extra fee of € 25,- or you can check-out at 18:00 hours for an extra fee of € 50,-. Please note that a late check-out depends on the availability of our rooms. Back to top

Can I leave my luggage at the hotel?
Yes, you can leave your luggage at the hotel if your room is not ready yet or if you want to visit the city. You can also leave your luggage on your day of departure, to pick it up later. Back to top

Can I park my car in front of the hotel to unload my luggage?
Yes. There is a parking space in front of the hotel where you can load or unload your luggage for a maximum of 15 minutes. Back to top

Shops and attractions

Which museums do you recommend when I visit Amsterdam?
The best known museums are the Van Gogh Museum, the Rijksmuseum and the Anne Frank House.

The Rembrandt House, the Stedelijk Museum, the Tropics Museum and the Maritime Museum are also worth a visit. Back to top

Which attractions do you recommend when I visit Amsterdam?
Amsterdam offers something for everyone: cruise through the canals, visit the Artis Zoo and the Hortus Botanicus or shop till you drop at the Kalverstraat or P.C. Hooftstraat.

Grab a drink on one of the many terraces, visit the Royal Palace or enjoy Amsterdam's thrilling night life.

You can also visit the Nemo Schience Centre with kids where you can enjoy a break on the roof of this impressive building. Take a picture with some well known faces at Madame Tussauds or visit a real diamond factory. The reception of our hotel is happy to advice you! Back to top

What are the opening hours of the shops in Amsterdam?

What do you recommend for an evening or night out in Amsterdam?
Even during the evening and night there's plenty to do in Amsterdam. A lot of restaurants, bars and clubs are located in the Rembrandtplein and Leidseplein areas. You can also find several jazz and piano bars there.

Throughout the city you'll find numerous clubs like Escape, Panama, Odeon, Jimmy Woo or The Powerzone. We can also recommend the famous Paradiso and De Melkweg stages, where special concerts, performances and parties take place. Back to top

Can you make a reservation for a restaurant?
Yes, our reception staff will be happy to make a restaurant reservation for you. Back to top

Can you recommend me a restaurant?
Amsterdam offers a broad range of restaurants for every occasion, taste and budget. Some well known restaurants include Jamie Oliver’s Fifteen, The Mansion, Restaurant Vermeer, The Supperclub, Herrie and Yamazato.

We're happy to recommend you a restaurant that suits your taste. Back to top

Can I also make excursions and trips outside Amsterdam?
Yes, of course. Several companies offer you excursions to Marken and Volendam, de Keukenhof, The Hague, Madurodam and even to Antwerp and Brussels! Visit our reception for more information. Back to top

Hotel facilities

Is there an internet connection in the hotel and what does it cost?
Throughout the hotel you can use our wireless internet connection free of charge. In the hotel lobby there are 2 computers with a internet connection, you can also use them free of charge.

We also have a limited number of rooms with a high speed ADSL/LAN connection. Please note these rooms are subject to availability. Back to top

Does the hotel have its own fitness centre?
No, the hotel doesn't have its own fitness centre, but has a close cooperation with the neighbouring HealthCity Fitness, formerly known as Fitness First. As a guest of our hotel, you can make use of all the fitness equipment at a reduced rate. Back to top

What are the costs of the fitness centre?
A HealtCity daily pass is € 12,50. You can buy a daily pass at the reception of our hotel. Back to top

What facilities does the fitness centre offer?
HealthCity offers you 100 exercise machines, group classes, power plate, RPM indoor cycling and xpress workout. Besides that, HealthCity also has a Sauna & Solarium part, with saunas, a relaxation room and a solarium.

Free usage of the mentioned facilities are included in the daily pass, except for the solarium, where you have to pay a small extra fee. Back to top

Can I use breakfast in my room?
Yes. We can deliver breakfast in your room if you request this the evening before at the reception. The extra fee is € 2,50 per day. Back to top

Does the hotel offer room service?
Yes, please contact the reception to order your room service. You can order your room service during work days until 22:00 hours and at weekends until 21:30 hours. Back to top

Does the hotel have its own restaurant?
The hotel doesn't have its own restaurant, but we have a cooperation with Humphrey's Restaurant, located right next to the hotel. On presentation of your room key your restaurant bill can be booked on your room number.

Humphrey's Restaurant is open every day from 17:00 until 22:00 hours and on Friday and Saturday until 22:30 hours. Back to top

Does the hotel offer express check-out?
Yes. Fill in the 'express check-out form' and hand it over to the reception the evening before you leave. You only have to hand over the keys in the morning. Back to top

Can I smoke in the hotel?
No, the entire hotel is smoke free. Smoking in hotel rooms and public areas of the hotel is not allowed. Back to top

Can you arrange a babysitter for me?
The hotel cooperates with various babysitting services. Depending on the availability of the babysitters, we can arrange one for you. Back to top

Opening hours

Is the reception open 24 hours a day?
Yes, the reception is open 24 hours a day. Back to top

What are the opening hours of the fitness centre?
The HealthCity Fitness and Sauna & Solarium is open on work days from 07:00 until 23:00 hours and during weekends from 9:00 until 18:00 hours. Back to top

What are the opening hours of the breakfast restaurant?
Our breakfast restaurant is open during work days from 07:00 until 10:30 hours and during weekends from 7:00 until 11:30 hours. Back to top

What are the opening hours of the bar lounge?
The bar lounge is open every day from 16:00 until 00:00 hours. Back to top

Reservations

Why is my room rate different compared to my previous reservation?
Our hotel works with flexible rates. The rate depends on several factors, including the length of the stay, the date, the number of rooms and the moment the reservation was made. Therefore, it's possible that our rates differ slightly from day to day. By booking directly at the hotel or through this website, you are guaranteed of the best available rate. Back to top

Why do I have to give my credit card details when I want to make a reservation?
Your credit card details are used to guarantee your reservation. By doing this, you room is guaranteed even when you arrive late. We do ask you to make sure that the credit card does work on the arrival day, because late arrivals are always checked on correct credit card guarantees. Back to top

Do I have to pay immediately when I give my credit card details for a reservation?
When you make your reservation through this website or by phone, we don't charge your credit card directly, because you pay at the moment of departure. Only when you book a Prepay & Save rate through our website, your credit card will be charged immediately. Back to top

I haven't paid yet, but I see that the hotel has made an authorization on my credit card. What does this mean?
The authorization of your credit card is a part of our check-in procedure. This means that we temporary reserve an amount - the expected hotel costs and a deposit - on your credit card, so you are guaranteed of a problem-free check-out on your departure date. Please note that this authorization is temporary and will be automatically released after your check-out. Back to top

Miscellaneous

How many persons are allowed in one room?
Depending on the room type, 2 persons (at double rooms) or 3 persons (at triple rooms) are allowed in one room. We can place a baby crib on your room on request. Back to top